Q: How can I order an inflatable device?
A:1. Contact us to send an inquiry.
2. Buyer and seller reach a consensus on style and price
3. Sign an order contract
4. The buyer pays a deposit.
5. Start production of your order.
6. After production is completed, we will send you pictures and videos of the product for confirmation
7. The buyer pays the balance.
8. Ship the goods out.
9. The customer receive the goods
10. The transaction is completed.
Q: What’s the minimum order quantity?
A: 1 Piece
Q: What payment methods do you accept?
A: We accept T/T (Telegraphic Transfer), Western Union, PayPal, and we can also accept all currencies.
Q: What is your trading method?
A:EXW, FOB, CIF, DDP，DDU are our common trading methods.
For custom inflatable products, a deposit is required. Once the deposit is paid, we can begin production. After the product is completed, we will send you photos and videos via email for your approval. The remaining balance must be paid before we ship the goods. Note: For urgent orders, it’s best to pay 100% in advance.
Q: What is the price of your inflatable products?
A: The price of our inflatable products depends mainly on the size and the complexity of the design. Each product has a unique price, but our advantage is that our prices are very affordable while maintaining high quality. As a manufacturer, we have lower labor and material costs due to our bulk production, so our prices, including shipping, are much cheaper than what you would pay locally. A Bounce House Manufacturer with 20 years of experience is your best choice.
Q: Do you offer discounts for bulk orders?
A: Yes, we do offer discounts. We have unique discount promotions every month. Please contact our sales representatives for details.
Q: How many days does it take to deliver a custom inflatable product?
A: Typically, it takes 14 working days. If the product is in stock, we will ship your package within 2 days.
Q: What will the customer receive with their order?
A: The package will include the inflatable castle, a blower, and a tool kit (which contains matching materials and glue).
Q: Can we customize the inflatable product we want?
A: Absolutely! This is one of our competitive advantages as a manufacturer. We have a professional design team ready to provide design services. We can customize inflatable products to match the size and specifications of your venue. This service is free of charge.
Q: Can we put our logo on the inflatables?
A: Of course! You can send us your pre-designed logo, and we’ll help print and apply it to the product. This service is also free of charge.
Q: Can you customize both products and logos?
A: Yes, we can. For logos, we offer digital printing, hand printing, and screen printing options. For products, we can customize elements to your preferences as well.
Q: What are the available shipping methods?
A: We offer several shipping options, including:
• Sea Freight: EXW, FOB, CIF, DDP, DAP
• Air Freight
• Express Shipping (DHL, FedEx, TNT)
• Car Transportation (for Russia, Ukraine, Belarus, Tajikistan, Kazakhstan, etc.)
Customers have the full freedom to choose their preferred shipping method, and of course, the corresponding shipping cost will apply.
Q: How long will it take to receive my package?
A: • Sea freight: 1–2 months Southeast Asia: approximately 2 weeks
• Express shipping: 7–14 working days (DHL, FEDEX, TNT)
• Car transportation (for Russia, Ukraine, Belarus, Tajikistan, Kazakhstan, etc.): 20–40 days.
Q: Is customs clearance the responsibility of the buyer?
A: Customs duties are fees imposed by the customs authorities of the buyer’s country, and the buyer is responsible for paying these customs duties. For specific details, please contact our sales manager for the HS CODE.
Q: What should customers in countries with difficult customs clearance, such as Russia, Kazakhstan, Belarus, and Tajikistan, do?
A: We offer customs-clearance-inclusive shipping for customers in these countries. Our shipping agents will handle the customs clearance process for you. Customs duties are included in the shipping cost, and the rates are very affordable. For detailed shipping rates, please consult our sales manager.
Rest assured, all of your customs clearance concerns are already taken care of. With 10 years of experience in shipping and customs handling, we’ve got you covered. Feel free to contact us for any inquiries!
Q: How do we install the inflatable equipment?
A: Installation is very simple. Prepare the ground, then unpack the inflatable equipment and blower. Unfold the inflatable equipment, connect the blower, and turn on the power to inflate it.
Q: What type of surface can the inflatable equipment be installed on, and what preparation is required?
A: The surface must be level and even—such as grass, concrete, asphalt, wooden floors, or carpet. Do not install it on dirt, rocks, gravel, or sand. You should place a protective mat under the equipment to reduce friction between the product and the ground, which helps prolong the lifespan of the equipment and keep it clean.
Q: Do your blowers meet CE standards?
A: Yes, our blowers all meet CE certified.
Q: What tests have your products passed?
A: Our materials are environmentally friendly, and we manufacture and test our products in strict accordance with European standards (such as EN14960).
Q: How do you maintain product quality?
A: We have a professional quality control team who perform systematic inspections before shipment.
Q: How much power does each unit consume, and what type of power supply is required?
A: Each blower uses 8–12 amps of power. Some inflatable devices require a 20-amp circuit, while others can operate with two blowers on a standard 20-amp circuit. We will provide the appropriate plug type based on your country’s specifications.
Q: Are the inflatables clean?
A: Yes, they are very clean. After production, we thoroughly clean and disinfect each inflatable toy. During the cleaning process, we also conduct a complete safety check to ensure that every customer receives a flawless, safe product.
Q: How do we clean the products?
A: Simply wipe the equipment with soap and water. Do not use any type of solvent.
Q:What are the payment methods available to customers from these countries?
A:T/T（Telegraphic Transfer） , Western Union, Paypal are all payment methods we accept. We accept all currencies.
Q:About transportation and customs clearance
A:Transportation methods include sea transportation and car transportation
Car transportation: Russia, Kazakhstan, Belarus, Tajikistan, these countries can choose car transportation, the advantage is that we can provide double-clearance service, customers only need to wait for your package in their own city, the transportation time takes about 20-45 days. Customs clearance tariffs are included.
Sea transportation: We are able to provide customers with double-clearance services for Russian full container goods.
Other countries require customers to be able to complete customs clearance by themselves.
An Inflatable Castle Manufacturer with 15 Years of Experience
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